Pre-Order

As we strive for the best experience for our customers at Turtle TCG we want to ensure you have the opportunity to secure your products with confidence.

A pre-order item is a product that has either not yet come into stock or been released yet. It allows you to pre-purchase the item to secure your product.

Price Guarantee

  • If the price of the item increases after you have placed your order. We will still honor your original pricing. No increases will occur from Turtle TCG.

Shipping

  • Pre-order products that have arrived at our location will be shipped either same day as release or if delayed arrival next business day

Delivery

  • Pre-order products that have arrived at our location will be delivered same day or in the event of delayed arrival, we will deliver the products on the next available business day. 

Release Date

  • Please note that pre-order dates are estimates only and subject to change without prior notice. These estimates are based on the best information that we have been provided at the time we announce our products or release our ETAs. These changes are beyond our control and due to the discretion of our distributors and the manufacturers.

Payment

  • Payments must be made in full when purchasing a pre-order item. This step is completed at checkout.

Orders containing Pre-Order products:

  • Any orders containing both pre-orders and in-stock items will be shipped together on the release of the pre-ordered item(s) or when all items are available to ship.

Cancellation

  • A 15% cancellation fee may be payable in the event of an order cancellation or refund request.
  • The cancellation fee will not apply when:
      • Turtle TCG is unable to fulfill your order due to reduced supply.